Helpdesk Administrator

We are working on behalf of one of the leading experts in pre-planned maintenance, Re-active Maintenance and Emergency Breakdown operators, who are a leading company in the FM field.

Due to their continued growth they are looking for a Helpdesk Administrator to join the team.  

The responsibilities of the role include: 

• To provide a professional FM helpdesk service 

• To receive calls and enter the details onto a CLIK system to enable the works to be completed 

• Contact relevant subcontractor and co-ordinate site visits 

• To support the planned maintenance programme by generating jobs and updating the system when work is complete 

• Raise Purchase Orders and other ad-hoc administration support to the department 

• To raise quotes generated from planned maintenance to send to clients 

Personal Requirements;

• Must have experience of providing excellent customer service 

• Excellent communication skills both oral and written 

• Able to work as part of a team and autonomously 

• Must have good IT skills 

• Well organised and able to prioritise workload 

• Good time keeping and reliable 

• Able to work under pressure 

Salary: £23K – £25k plus benefits 

Working hours – 8am-5pm Mon – Fri 

If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now!