Operations Administrator

Our client is a leading, privately-owned security company specialising in customised security solutions.

This role offers;

• Pension & Life cover
• Cycle to work scheme
• Onsite Parling
• The opportunity to play a vital role in a growing security company.
• A dynamic and supportive work environment.
• A chance to develop your skills and knowledge in the security industry.

Job Description

We are looking for an enthusiastic and self-motivated Security Operations Administrator to join our growing team. 

This role is perfect for someone who can prioritise their workload while also being a collaborative team player.

What you'll do:

• Be the central point of contact for installation and service department enquiries by phone and email.
• Coordinate job progression seamlessly between Project Managers, customers, and our team of engineers.
• Ensure accurate call logging and updates using our call management software.
• Manage the ordering process with suppliers, create purchase orders, and collaborate with the finance department for invoice approvals.
• Handle general administrative tasks to keep the department running efficiently.
• Partner with Account Managers to provide up-to-date statistics on work in progress and file status.
• Continuously monitor and improve quality standards for all department processes, identifying areas for improvement.

Personal Requirements:

• A positive and proactive attitude with a willingness to learn.
• Excellent communication and interpersonal skills to liaise effectively with various stakeholders.
• Strong organisational and time management skills to prioritise tasks and meet deadlines.
• Proficiency in using computers and relevant software applications (e.g., call logging software, email).
• A keen eye for detail and a commitment to accuracy.

The Ideal Candidate: A Collaborative Problem-Solver with a Service Mindset

To thrive in this role, you'll ideally possess the following qualities:

• Experience in Service Excellence: A background in a service-orientated industry, where you provided exceptional customer care, is a plus.
• Tech-Savvy: You're a strong IT user with proficiency in standard business software like Office 365.
• Communication Champion: Your written and verbal communication skills are excellent, allowing you to connect effectively with diverse stakeholders.
• Organisational skills: You excel at prioritizing and managing your workload, tackling multiple tasks while remaining organised and efficient.
• Independent & Proactive: You can work independently and make sound decisions when needed.
• Detail-Orientated: Accuracy and a keen eye for detail are essential.
• Team Player: Collaboration is key! You enjoy working as part of a team to achieve shared goals.

This role is office hours Mon-Fri (37.5 hrs) Salary £24k

If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now!